Q : Can I trust you?
We have over 20 years experience in the lettings industry. We are members of the UK Association of Letting Agents (UKALA), an accredited member of The National Landlords Association (NLA) and Milton Keynes Private Landlords Association (MKPLA). We are registered with the Property Redress Scheme (PRS), a government authorised consumer redress scheme for Property Agents and Professionals, MyDeposits, a government authorised tenancy deposit protection scheme and the Information Commissioners Office for Data Protection.
Most importantly all client funds are held in a separate client bank account and covered by Client Money Protection Insurance and we have Professional Indemnity Insurance, as well as being an accredited Safe Agent Member.
Q : Do I need to provide ID?
Please be aware that we are legally required to inspect your ID to satisfy the Government Right To Rent Checks and we will therefore need to see appropriate forms of photo ID, such as a passport. Other documentation may also be required.
We also need to obtain references in support of each adult who wishes to enter into a tenancy, so you will be asked to complete our Tenancy Application form. This process may involve us requesting references from your employer, your current and previous landlords, your bank or building society, your accountant and a character reference.
Q : Do you accept pets?
This varies from property to property. Some landlords will consider pets, some will not. Unfortunately, some pets can cause a lot of expensive damage. Cats can claw furniture and decoration and dogs can scratch and chew doors and walls. Also, pet odours can become embedded into carpets and soft furnishings, making it difficult, or perhaps even impossible to remove the odour. Irresponsible pet owners don’t always clean up after their pets and sometimes gardens can become full of animal waste.
If a landlord is prepared to consider pets we follow the Dogs Trust guidance on Lets with Pets www.letswithpets.org.uk.
You may also consider taking tenant’s home contents insurance that covers accidental damage by your pet and we can help you to arrange appropriate insurance cover through our insurance partners.
We also recommend that you offer to pay a slightly higher rent to incentivise the landlord to accept your request to keep a pet and to cover the landlord’s risk of increased wear and tear.
Q : Do you accept tenants on housing benefit?
As a rule, most of our landlords cannot accept tenants in receipt of housing benefit under the terms of their mortgage provider and/or insurer.
However, if a landlord does accept housing benefit then you will be required to provide a creditworthy Guarantor, in permanent employment, earning at least three times the annual rent.
Q : Is my Holding Deposit refundable?
Your Holding Deposit will be refunded if your application is successful, but we are unable to offer you a tenancy for whatever reason.
However, your Holding Deposit is non-refundable if you decide not to progress your application, or if you decline an offer of tenancy, or if you delay providing any relevant information or documents requested by us that delays completion of your tenancy application beyond the 15 day Application Period, or if you provide false or misleading information as part of your tenancy application, or if you fail any of the checks that we are required to undertake under the Immigration Act 2014.
Your Holding Deposit will be credited against your first month’s rent if your tenant application is successful.